This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between the UK Commission for Employment and Skills (“UKCES”) and the general public, concerning the LMI For All labour market information project.
This Agreement remains valid until superseded by a revised agreement.
This Agreement outlines the scope of the IT services covered as they are understood by UKCES. This Agreement does not supersede the current terms and conditions unless explicitly stated herein.
The purpose of this Agreement is to ensure that the proper elements and commitments to provide reasonably consistent service and data availability to the public are understood.
The objectives of this Agreement are to:
The following Service Provider(s) and Customer(s) will be used as the basis of the Agreement and represent the primary stakeholders associated with this SLA:
Service Provider: The UK Commission for Employment and Skills. (“UKCES”)
Application Developer: An individual or entity making use of the UKCES LMI For All Services and data to create LMI applications. (“the Developers”)
End User: A member of the general public or an institution, accessing information through the applications mentioned above. (“the Users”)
This Agreement is not subject to scheduled periodic reviews by the UKCES. Revisions and amendments will be considered on an ad-hoc basis whenever a change in the services covered by this Agreement is imminent. This Agreement remains permanently in effect until a revised Agreement is supplied and signed-off by the UKCES.
This Agreement generally covers the LMI For All API data service; an interface that allows applications to access various labour market data (“the Service”). This Agreement does not cover the Universal Job Match vacancy search part of the Service, which is provided by a third party.
UKCES agrees to:
UKCES agrees to:
For continuous operation of the Service and currency of the data, it is assumed that:
All parts of the Service are provided free of charge to the User and the Developer. UKCES does not accept liability for any damages resulting from disruption of the Service, or faults in the data. This Agreement is provided to the general public on a best-effort basis and shall not be considered a legally binding document.